GENERAL TERMS & CONDITIONS OF SERVICE

Lorraine at Harmonise your life is insured as a business for Public Liability and Professional Indemnity; holds a basic DBS certificate and is a member of ICO for data protection.  Your information and records remain confidential and will not be shared or passed on to a third party.  Any contact details we hold for you will only be used in relation to the service we are providing.  

We are not VAT registered.

Harmonise your life is a member of APDO UK, (the association of professional declutterers and organisers), abiding by their code of ethics, and is also an associate of the Association for Coaching.

At the point of a consultation site visit, you will be provided with these terms and conditions. Please indicate your acceptance of these terms by signing. We will each keep a copy.

As your personal organiser, we will aim to provide you with suggestions to create good habits and techniques that will keep your living or office space clutter free and functioning smoothly.

We can provide some options to help you decide how you can dispose of any unwanted items, for example; recycling, charity shop donations, on-line selling, car boot sales, or any other appropriate method.  How you decide to dispose of any items will always remain your choice.

It is not always possible to provide clients with exact time frames for a required project.  We will provide you with an estimate based on other work we have carried out, but each job, and each client is unique, and we could take longer than estimated.

Client requirements differ and so a client may prefer to work over a period of time, for example; once a week over several months, or a more condensed time frame, working over a few days or weeks.

When handling your property we will take great care to look after it. However if an accident does occur, the personal organiser shall not be liable for loss or damage.  It is the clients responsibility to hold insurance for their items, at all times, which will adequately compensate for any accidental loss or damage caused by the personal organiser.

We do not handle, pack or move high value items.  These items should be identified and handled by a removals specialist.

We are able to drop off client’s unwanted items to a charity, if requested and advance notice has been provided, however we are not responsible for any items once they have been donated.  Should a client change their mind over any item/s, or believe they have made an error in donating a particular item/s, it is the responsibility of the client to contact the relevant charity to trace the item/s.

We can source other services for you, such as cleaning or handymen.  However these will be independent companies and it is your responsibility to satisfy yourself that their services and prices are right for your needs.

Health & Safety:

Whilst carrying out work for you, we will assume all items and possessions are yours.  If you are sorting out the possessions of others, then we need to know that you have obtained their permission beforehand. 

We will help clients to move things around, but a large amount of box shifting is not included in this service.  If there are heavy boxes to lift and move, you will need to seek additional assistance for this task.

We do not construct, dismantle or move large pieces of furniture; you will need to seek additional assistance for this task.

Photographs and Testimonials

If clients are in agreement, we would like to take before and after photographs of projects.  Should we want to use these for images on our website or for marketing purposes, we will always ask for your permission to do so.  Please note that all photographs would remain anonymous and, once again, would only be used with your express permission.

When the project is fully completed, we will ask the client for feedback.  This could be used for our website testimonials or for marketing purposes.  We would be grateful for any testimonial that you would be willing to provide.  If we add your testimonial to our website or use it on marketing material, we will only display the area. Names and address will not be disclosed.

Fees

Weekday de-cluttering and organising services are £30 an hour.

If you would like to book a weekend session, this is charged at £35 an hour.

Sessions normally last between 4 and 5 hours. Due to the nature of the work, there is a minimum booking requirement of three hours per day.

An initial consultation & Site Visit is £20.00, but if you book any de-cluttering or organising with us, it is deducted from your first session, making it free.

The site visit is required prior to a service booking.   The site visit provides a client with the opportunity to discuss their needs and requirements, as well as allowing The Personal Organiser to carry out an assessment of the work required, along with creating an action plan agreed by the client. 

For projects requiring 2 people, an additional hourly rate of £25.00 will be added

Deposit- To secure my services a deposit will be required of 25% on the booking of the initial session.

Cancellation: Cancellations are sometimes unavoidable. However, the client agrees that if they cancel an appointment giving less than 48 hours notice, this may, at the discretion of Harmonise Your Life, result in a charge. At our discretion we may agree to credit any payment on account against a rebooking if the work is rescheduled within a 6 week period. 

Travel Fees – Depending on your location, a travel fee may be added to the cost. Travel charges will be discussed at the time of booking.

Additional CostsParking charges can be discussed prior to the booking of a service. Such charges will be added to final payment amount.

Storage boxes, cleaning materials and cleaning equipment can be provided for an additional fee. This will be agreed at point of service booking.

Due to the nature of our de-cluttering work, we aim to minimise producing paperwork as much as possible.  On this basis, an Invoice and a receipt for paid and completed work can be provided via email.

Payment Terms – The balance of all fees to be paid in full please, at the end of each daily session.

Payment can be made in cash or by bank transfer.

Please indicate your acceptance of these terms by printing and signing below and returning a copy to us in advance of your appointment time electronically.

Signed by: Personal Organiser of Harmonise your life ………………………………………………………………….

Date ……………………………………………………………………………………………………………………….

Client name and address:  ………………………………………………………………………………………………..

……………………………………………………………………………………………………………………………..

Project undertaken: ……………………………………………………………………………………………………….

Signed by Client: ………………………………………………………………………………………………………….

Date:  ………………………………………………………………………………………………………………………

Photograph consent of project: …………………………………………………………………………………………….